REFUND AND RETURN POLICY

At Beauty Nectar, customer satisfaction is important to us. If you receive a product that is damaged, defective, or incorrect, we are happy to assist you with an exchange in accordance with the policy below.

1. Exchange Eligibility

To be eligible for an exchange:

  • The product must be unused and in its original condition.

  • All original packaging, labels, and seals must remain intact.

  • The exchange request must be submitted within the required time period.

Products that have been opened, used, or altered in any way are not eligible for exchange.

2. Eligible Exchange Cases

We only accept exchange requests in the following situations:

  • The product was damaged during delivery (such as leakage, broken packaging, or physical damage).

  • The product has a manufacturing defect.

  • You received a different product than the one you ordered.

3. How to Request an Exchange

To request an exchange, please:

  • Contact us within 7 days of receiving your order.

  • Provide your order number or purchase details.

  • Send clear photos or a short video showing the issue with the product.

Our support team will review your request and contact you with the next steps.

4. Exchange Approval

Once your request is approved:

  • We will replace the item with the same product whenever possible.

  • If the original product is unavailable, we may offer a similar product of equal value.

  • All exchange requests are subject to verification before approval.

5. Shipping Charges

  • If the exchange is required due to our mistake (wrong, damaged, or defective product), we will cover the return and replacement shipping costs.

  • If the request does not meet our exchange requirements, any shipping charges will be the customer’s responsibility.

6. Additional Terms

  • We do not provide cash refunds.

  • Exchange requests based on personal preference or change of mind cannot be accepted.

  • Beauty Nectar reserves the right to refuse any exchange request that does not comply with this policy.

  • The decision of our customer support team after reviewing the claim will be final.

7. Contact Us

For exchange assistance, please contact us at:

Email: info@beautynectarshop.com